Handover To BAU – What Does That Mean?

Do you know what it means to handover to BAU?  BAU equals ‘Business As Usual’ by the way.

I find that IT teams usually don’t handover to BAU because they are too caught up in the doing associated with the project.

Project teams focus on delivering the project and lose sight of who will take responsibility when the project ends.

Perhaps project teams don’t see handover to BAU as their responsibility.

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Importance of upskilling staff providing support

The importance of upskilling staff providing support to the business cannot be under estimated.

It is all too easy to assume that the staff providing support for a product or system have all of the knowledge or expertise that they need to be able to do that. Often they don’t.

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