This six-module course assists you in managing difficult team members who exhibit passive aggressive, blocking or being a naysayer, controlling or needy behaviour.
Module 1 is the Introduction to the course and describes the organisation of it and the structure of the practice exercises.
Module 2 is about passive aggressive types. It describes what being passive aggressive is, how to recognise the behaviour, and offers ways of managing that behaviour when it occurs.
Module 3 is about naysayers or blockers. It details why people respond this way, and what you can do in order to get the best from these people on your team.
Module 4 looks at the ‘control freaks’. It describes what you notice when you are feeling controlled and how you can manage this situation.
Module 5 describes ‘needy’ types, why these people are the way they are and how you can work in a more productive way.
Module 6 is the course wrap up where we review everything that has been discussed in the course to look at what has worked and not worked for you.
Each module is delivered in two formats – audio files and a downloadable PDF. This allows you to take notes, if you choose, or if you have a visual learning style.
Module 1 & 2 are delivered a day apart. The other modules are then delivered weekly via email. The course runs for five weeks in total.